Introduction

Omniserve, a subsidiary company of ABM, is known for providing innovative passenger, security and operational efficiency services at Heathrow and other international airports such as Dallas and Orlando airport, due in part to the use of modern tablet technology to help provide a responsive service.

Testament to our shared fantastic reputation for delivering high quality passenger services for some of the largest airports across the UK, Momentum supported Omniserve in their 2014 BID to operate the air-side bus services for passengers at Heathrow. Experts in this field, we developed the spreadsheet modelling tool that included forecast growth, variations in schedules and the demand forecasting across a standard day and for peak requirements.

All of which contributed to a successful bid submission which resulted in Omniserve being appointed to service Heathrow for 5 years.